Social Service Report On Complaints

Leeds Socials Services report on Complaints, Comments and Compliments.

Leeds Social Services has several ways of making sure people who use the services can say what they think about them.
One of these ways is the comments, compliments and complaints procedure.

Complaints:
Last year Social Services got a lot more complaints from people with learning disabilities – 42 complaints compared to 24 the year before. Social Services are pleased that more service users and carers feel they can complain and that they know how they can say what they think and be heard.

Social services use the complaints to try and improve services. After complaints last year, social services has:

• tried to improve the amount of information people with learning disabilities get about the housing and support contracts for where they live.

• Made sure some transport drivers have mobile phones to improve communication between drivers, service users and carers.

Compliments:
Social services received compliments from service users and carers about the Home Care team and about the high standard of care provided by social workers and care staff.

If you would like to make a complaint or compliment contact the Complaints team on Tel
 24 78627, or Email
 complaints.socs@leeds.gov.uk

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