Read entire page
Font Size
+ -
Background Colour

Raising concerns and making complaints about health, social care or education

The NHS want to hear from children, young people and adults with a learning disability, autism or both, their families and paid carers. They want to hear about raising concerns and making complaints. They need your help so they can do the right things to make a difference.

They are carrying out a survey to add to what they have learned at events and meetings about people’s experiences of raising concerns and making complaints.

Your feedback will help with a new project about raising concerns and making complaints called Ask Listen Do.

Your feedback will help the NHS they can do the right things to make a difference.

The survey ends on 31st January 2018.

Download easy read version of this survey

Click here to take the online survey

What is meant by raising a concern or making a complaint?

It is not always easy to know when something is a concern and when something is a complaint.

A concern is something you are worried about, or nervous about, which can be resolved at the time the concern is raised.

Whereas a complaint is a statement about something that is wrong or that you are dissatisfied with which requires a formal response.

You could be concerned about something and raise it, and if it’s not dealt with satisfactorily you may then make a complaint about that concern.