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Information about how to get extra support when there is a power cut

Do you need extra support due to your health?

Many people don’t realise that a power cut can cause serious problems for people that need extra support.

Help is out there. Sign up to Northern Powergrid’s Priority Services Register to be prepared for something that can bring concerns or challenges.

The service helps those people who need extra support so that they’re never alone in a power cut.

By signing up to this you will be entitled to special services including,

  • Free annual gas safety checks.
  • Extra consideration if there is an interruption to the power supply if you rely on power for medical equipment.
  • Password schemes to protect you from bogus callers.
  • Advice on energy efficiency, bills and price plans.
  • Providing bills in easy-to-read formats.