Learn more about 111 the NHS non-emergency number

111 is a phone number you can call for advice if you feel unwell but it is not an emergency.

111 is fast, easy and free to call from landlines and mobile phones.

The service is available 24 hours a day, every day of the year.

When you call 111 you will be asked some questions to find out more about why you are feeling unwell.

When to use 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if,

• you need medical help fast but it's not a 999 emergency
• you think you need to go to the emergency department or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

View booklet about 111 – The new NHS number

View booklet – If you are ill or hurt and need help fast, but it is not a 999 emergency, use NHS 111

View booklet – who to call if you are ill but it's not an emergency.

Watch a video on YouTube about using NHS 111